1. Shipping Locations

We currently offer shipping within India, the United Kingdom, the United Arab Emirates, Australia, and Thailand only. For confirmation of delivery availability in your area, please contact our customer support team at contact@truedune.com

2. Processing Time

• All orders are processed within 3-5 business days, excluding weekends and public holidays.
• You will receive an email confirmation with tracking information once your order has been dispatched.
• Orders once shipped cannot be cancelled.

3. Shipping Methods and Delivery Times

We offer various shipping options through trusted courier partners. Estimated delivery times are as follows:

• Standard Shipping: 5-7 business days within India.

Please note that delivery times may vary depending on your location and external factors such as weather conditions or public holidays.

4. Shipping Costs

For orders with a total value below ₹999, a standard shipping charge of ₹50 per order applies. Orders valued at ₹999 or above are eligible for free shipping.

5. Order Tracking

Once your order has shipped, you will receive a tracking number via email. You can use this tracking number to monitor your order's status through our courier partner's website.

6. Damaged or Lost Shipments

If your order arrives damaged or if you do not receive your order within the estimated delivery timeframe, please contact us at contact@truedune.com within 30 days of the delivery date. We will work with you to resolve the issue.

9. Contact Us

If you have any questions or concerns about our shipping policy, please reach out to our customer support team at contact@truedune.com