At TrueDune, we are committed to ensuring your complete satisfaction with our products. If you are not entirely happy with your purchase, we’re here to help.

Eligibility for Returns

• Due to the nature of our products and hygiene concerns, all sales are final. We do not accept returns or exchanges once the order has been delivered, including products purchased individually or as part of a set or promotional offer.
• In the unlikely event that a product is received damaged, defective, or incorrect, customers must notify our customer support team within 48 hours of delivery. A clear, unedited video recording of the package being opened is mandatory as proof to process any such claim.

Non-Returnable Items

• Items purchased on final sale or during promotional events.
• Gift cards or e-vouchers.
• Products that are opened, used, or not in their original condition.

How to Initiate a Return

1. Email us at contact@truedune.com with your order number and reason for the return.

2. Our team will provide you with a return authorization number and further instructions.

3. Ship the product back to the address provided. Customers are responsible for return shipping costs.

Refund Process

• Once we receive and inspect the returned product, we will notify you of the status of your refund.
• Refunds will be processed to your original payment method within 7-10 business days.

Damaged or Defective Products

• If your product arrives damaged or defective, please contact us within 48 hours of delivery with photos of the issue.
• We will arrange for a replacement or a full refund.

Contact Us

For any queries or concerns, please reach out to our customer service team at contact@truedune.com. We appreciate your understanding and thank you for choosing TrueDune for your skincare and wellness journey.