At TrueDune, we are committed to ensuring your complete satisfaction with our
products. If you are not entirely happy with your purchase, we’re here to help.

Eligibility for Returns

• Returns must be initiated within 7 days of receiving your order.
• The product must be unused, unopened, and in its original packaging.
• Products purchased as part of a set or promotional offer must be returned as a whole set.

Non-Returnable Items

• Items purchased on final sale or during promotional events.
• Gift cards or e-vouchers.
• Products that are opened, used, or not in their original condition.

How to Initiate a Return

1. Email us at contact@truedune.com with your order number and reason for
the return.
2. Our team will provide you with a return authorization number and further
instructions.
3. Ship the product back to the address provided. Customers are responsible for
return shipping costs.

Refund Process

• Once we receive and inspect the returned product, we will notify you of the status of your refund.
• Refunds will be processed to your original payment method within 7-10 business days.

Damaged or Defective Products

• If your product arrives damaged or defective, please contact us within 48
• hours of delivery with photos of the issue.
• We will arrange for a replacement or a full refund.

Contact Us

For any queries or concerns, please reach out to our customer service team
at contact@truedune.com.
We appreciate your understanding and thank you for choosing TrueDune for your
skincare and wellness journey.